The Promise, in One Paragraph
When Mainspring Garage Door Co. completes a job at your home, that work is covered for 90 days from the service date – no asterisks, no fine print, no arguing. If something we did isn’t right, we come back and make it right at no charge. That’s the 90-Day Done Right Promise, and it applies to every job we perform. You don’t need to fill out a form or dig up a receipt. We have the job on file. This is the Keystone Standard, and we put it in writing on every invoice.
What’s Covered
- The workmanship on any job we performed – if we did the work and it doesn’t hold up within 90 days, that’s on us.
- The parts we supplied and installed – springs, cables, rollers, openers, and any other component we brought to the job and put on your door.
- A return visit at no charge – if you call within the 90-day window, we schedule a tech to come back, and there’s no service call fee.
- A complete re-do when a repair doesn’t hold – if we fixed it and it fails again for the same reason, we fix it again, properly, until it’s right.
- Clean-up at the end of every visit – we leave your garage the way we found it, including any return trip under this promise.
- The same background-checked, uniformed technician standard on every return visit – the person who comes back is trained the same way as the person who came first.
What Isn’t Covered
- Damage from a storm, a vehicle impact, or any accident after our visit – if something hits the door or a tree comes down on it, that’s a new situation and we’ll quote it honestly when you call.
- Work performed by someone else after we left – if another company or a household member worked on the door in the meantime, we can’t stand behind what we didn’t do.
- Parts a customer supplied – we install customer-supplied parts as a courtesy, but we can only guarantee the quality of parts we sourced and brought ourselves.
- Normal wear on equipment we didn’t install – the rest of your door system keeps aging on its own schedule, and that’s separate from the work we performed.
- Problems we flagged during the visit that you chose not to have addressed – if we noted a worn cable or a failing spring and you declined the repair at the time, that item isn’t covered if it fails later. We flag these things because we’d rather you know up front.
- Cosmetic wear that was pre-existing or unrelated to our work – paint scuffs, surface rust, and weatherstripping that was already worn before we arrived fall outside the scope of the workmanship promise.
If you’re not sure whether your situation is covered, call us anyway. We’ll take a look. That’s how a square deal works.
How to Use the Promise
Step 1: Call (844) 755-5838 or book online
There’s no form to fill out and no claim number to track down. Just call the same number you called the first time, tell whoever answers that you’d like to use the 90-Day Done Right Promise, and we take it from there.
Step 2: Tell us the job and roughly when it was done
We keep every job on file, so you don’t need a receipt or an invoice number. A general description and an approximate date is enough for us to pull the record and confirm the details.
Step 3: We schedule the return visit
We’ll set a time that works for you. Same availability as a regular appointment – including evenings and weekends – because a promise that only applies during business hours isn’t much of a promise.
Step 4: We make it right
The technician returns, reviews what was done, and corrects whatever isn’t holding up. There’s no fee, no labor charge, and no debate. When we leave the second time, the job is done right – which is what we meant the first time.
Timing
The 90-day window opens on the date we complete the work and closes 90 days later. If you notice something and you’re not sure whether you’re still inside that window, call us. We’re reasonable people. A concern raised a few days outside the window gets looked at the same way as one raised a week inside it – we’re not trying to find a reason to say no. Mainspring Garage Door Co. operates with local crews across the country, and every location honors this promise the same way, because the Keystone Standard isn’t regional. It’s the floor, not the ceiling.
Questions About the Promise
If you have a question about whether something qualifies, don’t guess – just call. A live person answers at (844) 755-5838, around the clock, including nights, weekends, and holidays. We’d rather talk it through than have you wonder.
Written by Carl Dutton, Owner at Mainspring Garage Door Co., serving communities nationwide since 1984.