90-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If the work isn’t right, we come back and fix it – no charge, no forms, no debate. That’s the whole thing. You don’t need to document anything, escalate to a manager, or argue your case. You call the same number you called the first time, a real person picks up, and we schedule the return visit. That’s it.

Call (844) 755-5838

The 90-Day Done Right Promise is written on every job before any work begins. It’s not a marketing line that disappears after you sign. It’s part of the work order, which means it’s as real as the repair itself. Ninety days is the window. If something we touched isn’t performing the way it should within that period, the obligation is ours – not yours to prove.

Most people who’ve been burned by a contractor before assume there’s a catch somewhere. With us, the catch is that there isn’t one. We fix it, or we come back. That’s what Standing behind it means inside our K.E.Y.S. values code, and it’s the same standard Keystone holds every company in its family to.

Why We Answer Fast, Everywhere

A one-truck shop can promise fast. Whether they can deliver it at 10 p.m. on a Saturday in December is a different question. We built Mainspring across 11 states precisely because local homeowners deserve the same response whether they’re in a city center or twenty minutes outside one.

When you call (844) 755-5838, a live person answers – every hour, every day, holidays included. That person doesn’t take a message. They dispatch. Our technicians run stocked trucks, which means springs, cables, and openers are already on board when they leave for your house. No waiting on a parts order. No second trip in most cases.

Local crews matter here too. We hire local and train apprentices into journeymen – people who know the region, know the roads, and plan to still be working here in ten years. That’s what lets us keep the response window honest. It’s not a call center promising something a stretched crew can’t deliver. It’s a real network, built for this.

How We Make It Right

You Tell Us

Call (844) 755-5838. A live person picks up. You describe what’s happening – the door is making noise again, the opener isn’t closing all the way, the cable looks off. You don’t need the job number, the technician’s name, or a written account of the original visit. Tell us what’s wrong, and we take it from there.

We Come Back Out

We schedule the return visit at a time that works for you. No fee, no re-diagnosis charge, no “that’s a separate issue” runaround. If the problem is related to work we performed within the 90-day window, the visit is on us. We’ll tell you honestly if something is genuinely unrelated to our work – but we won’t look for reasons to say that.

We Fix It

The technician arrives in a marked, uniformed truck – same standard as the first visit. They assess, they work, and they don’t leave until the door operates the way it’s supposed to. Krafted right and Every time aren’t slogans we paste on the wall. They’re the reason the 400th job gets the same attention as the first one.

You Sign Off

Before we leave, we walk you through what was done. You check the door yourself. When you’re satisfied, that’s the close. No upsell, no suggestion that you really ought to sign up for something else. The job is done when you say it’s done – and the 90-Day Done Right Promise resets from that date on the corrected work.

What Stands Behind the Promise

A written promise is only as good as the people behind it. Ours are background-checked before they ever step onto a property. They’re uniformed on every job. They’re trained as journeymen under the K.E.Y.S. values code – which means they learned this trade properly, not just well enough.

Upfront pricing is part of the same commitment. The flat price is confirmed in writing before any work begins. Not “approximately,” not “starting at.” The number you see before the wrench comes out is the number on the bill. No hourly rates, no subscriptions, nothing to sign up for – just a job price, stated plainly, so you can decide without pressure.

The parts matter too. Our trucks carry springs, cables, and openers because we work with all the major brands – LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, Raynor. Factory-familiar across the board. That means the right part goes in the first time, and the repair holds the way it should through the full 90-day window and well beyond it.

Mainspring has been at this since 1984. Named for the spring that powers a watch – the part that carries the load for everything else. That’s not an accident. It’s what we think a garage door company should be for a homeowner: the part that moves everything, quietly, without needing attention. The Keystone family holds every company in its network to that standard. We hold ourselves to it first.

Ask Us to Prove It

Call (844) 755-5838 – a real person picks up, any hour of the day. Or book online if that’s easier. Either way, your estimate is free and the price is confirmed before anything starts. The full terms of the 90-Day Done Right Promise are on our terms page – plain language, no fine print that changes the deal.

Written by Carl Dutton, Owner at Mainspring Garage Door Co., serving communities across the country since 1984.